Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known.We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task.In Experiment 1, performance of a novel train Black Series Sealed Figures timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise.However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred.
Results are discussed Strips in terms of interference-by-process and interference-by-content approaches to short-term memory.